Our free shipping is for UK delivered items only and will be sent by Royal Mail 2nd Class or Parcelforce Economy. There will also be paid options to upgrade delivery to signed for services including Special Delivery which is also fully insured. Customers will be able to select the free delivery option or delivery upgrades in the despatch area.
Due to the nature of our business, as usually the item is made for the customer and therefore cannot be returned to stock. With this in mind we do however excel in customer care and will try to help in any situation, in the first instance please make contact via our email@example.com email address and we will contact you. This of course does not affect any of your statutory rights as a consumer.